Return Policy

We have a three-day return policy, which means you only have three (3) days, after receiving your item, to request a return. After this period, we will no longer be able to accept returns or exchanges. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to return the receipt and/or proof of purchase. 

To request for a return or exhange, you may contact us at hello@romeonaturals.com. Please take a photo of your item and email it together with the description as to why you are requesting for the return. If your request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note also that we are only able to accept exchanges or returns if there is a fault with your purchase or if you have received the wrong order. For any other return or exchange questions, you may also send us a message in the email address above.